Terms & Conditions

Payment

We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. You can pay with the following methods: Visa, Mastercard, Maestro, JCB, Apple Pay, Google Pay, Bancontact and iDEAL.

Prices do not include payment or delivery charges outside Denmark.

Prices include delivery charges in Denmark.

Security

You can safely use your credit card on our web shop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard.

If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted  (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.

Taxes

All prices on PapiJamas.com are including the applicable VAT tax rate for your country. Please note that customers outside the EU or Norway may be subject to import duties and taxes, which are charged once the products reach your country of destination. All such charges are your responsibility. Papi Jamas has no control over additional charges in relation to customs clearance. If you refuse the package for this reason, customs authorities may charge Papi Jamas an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. However, we do not guarantee the prices are 100% correct, they are just estimates.

Returns

We offer the opportunity to return our products ordered from PapiJamas.com. You have 30 days from the day of receipt to return any intact items and receive a refund. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order. This means that such products are not returnable, unless there is any manufacturing error. For products bought from an authorised Papi Jamas stockist, please reach out to the corresponding stockist for return / exchange.

You have 30 days from the day you received the product to return any intact items. The returned items must be intact and in original packaging with hangtags. We reserve the right to deduct depreciation from the return amount if the product is not in its original conditions. Please note that you will bear the cost of the returned shipment unless your product is faulty, and that we do not accept drop point delivery.

During the holiday season, the return period might be extended.

Complaints & Faulty Delivered Goods

Products purchased via our webshop are covered by a 2-year warranty.
If you have received a faulty item, we will offer a replacement of the item or offer you refund of your purchase.
If you make a claim of your purchase within the 2-year warranty period and we accept the claim, we will offer you a replacement with free shipping.
We will refund your shipping costs for returning the faulty item.
If you have received the wrong product or size, we will pay for the return of the product and send you the correct product.
If the item is out of stock, we will refund the price of the item.

All products from Papi Jamas purchased from one of our stores or dealers are also covered by a 2-year warranty, but all claims need to be submitted through the store at which the product was purchased.

For EU customers, if your case has been mistreated or we have not together reached a final solution, you can as a final doing submit a complaint to the European Commission Online Dispute Resolution at http://ec.europa.eu/odr.

Shipping

All orders are dispatched within 48 hours on working days. You will receive an e-mail with shipping information when your package is on the way. If you have not received your order within 14 business days after receiving the shipping information, it is your responsibility to contact Papi Jamas. Once you have received the package, you should inspect the goods. If the package and / or contents are damaged, please immediately contact us at contact.papijamas@gmail.com

If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.

Promotion

Our offers are only available for a limited period while supplies last. Papi Jamas reserves the right to stop these offers without prior notice. If a product is purchased online or in store prior to going on promotion, we are unable to refund the difference in price.

When returning a product that was purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.

PAPIJAMAS ApS
Warmingsgade 1P, 2
6000 Kolding, Denmark
CVR / VAT no.: 43231995
E-mail: contact.papijamas@gmail.com